FAQ & Policies

There is no cost to join.

Depending on the club level you join, you will receive a number of perks. Your benefits begin as soon as you join.

Your membership lasts as long as you would like it to! We require a minimum of 3 club releases, or members will be subjected to a $75 cancellation fee. You do get to keep your complimentary tasting cards however. Read official policy here.

Members have complete access to their personal account information through the Warner website under the Manage Account page.

You will receive a notification email 1 week before billing, letting you know the wine selections.

Our default shipping method is via UPS ground (1-7 business days). An adult 21 or older must be present to sign for the package upon delivery. For more information about shipping please see our shipping page.

We suggest that you provide an address that will guarantee you receive a delivery, such as a place of business, with someone over the age of 21 present to sign for your order.

In the unlikely event that a bottle arrives damaged or corked (we inspect the wines incredibly closely before shipment), notify us as soon as possible and we will replace the damaged merchandise.

All pick-up members will receive an email notifying them of the release. The pick up party is an opportunity for you to sample the wines, pick up your shipment, and enjoy the benefits of being part of the Vintner's Club. If you are unable to pick up your release after 45 days, we will conveniently ship the wine to you. Shipping charges will be applied to the credit card we have on file.

Yes, you can have a friend or family member pick up your release. Just be sure to send us an email or call the location with the name of the person so we can make a note on your account.

The shipping service we use will make 3 delivery attempts before returning the wine to us. If the wine is returned to the winery, we can reship the order for a $20 fee. We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order.

You will be billed 4 times per year - February, May, August, and November.

You will receive an email notification 1 week prior to the billing of your release, letting you know the selections, cost, and add-on options. Releases will ship or become available for pickup 1 week after billing.

We hate to see you go, but if you wish to cancel your membership we ask that you give notice 2 weeks before the release of the next club shipment. We require members receive two releases before cancellation, or they will be charged a $75 cancellation fee. If we do not receive timely notice, you will be required to accept the current shipment.

You sure can! Members have complete access to their personal account information through the Warner website under the Manage Account page but we ask that you make the change within 1 week of your club billing.

Your membership benefits only extend to the person on the account and their spouse/partner. However, we encourage members to bring guests with them and enjoy complimentary tastings (members do have to be present in order for guests to take advantage of benefits). Memberships can also be gifted to friends and family for specified periods of time.

Yes! Members can skip a maximum of 2 consecutive releases. Longer durations require cancellation, which may be subjected to the $75 cancellation fee if the member cancels before receiving two releases.

If you would like to add-on or change your release, please notify us at wineclub@warnerwines.com at least 1 week before billing.

You bet! Members receive FREE SHIPPING on all orders of 12+ bottles. You will receive an email notification 1 week prior to billing with the option to add-on.